Quality Control

I am so tired. So tired of work. Not that my work is boring or what, but that there's no quality control in our products! In particular, 1 of my customers bought our equiment last April & faced certain operating issue. This dragged on for almost a year without a proper solution & our factory actually offered them a 1 to 1 exchange! That's a USD$500,000+ system!

The exchanged was done in early May & I was expected to complete the buy-off ASAP. But I guess I wasn't that lucky. The same problem arose. It has been about 1 month since installing the new equipment & this customer has been bugging me for a solution on a daily basis. I have done all that I could & have reverted all findings back to my factory. Even they are stumped & unable to provide me with a satisfactory solution for my customer. I feel so much like that piece of luncheon meat inbetween 2 slices of bread. I am obligated to protect & uphold my company's reputation & thus have been forced to lie to my customer. I can't possibly tell them my factory has no answer to their problem! I have been spinning absurd tales to them but seriously speaking, I don't think they buy it. Well now, should I give a damn about that?

Sometimes I try to avoid their calls but I can't do it too often. Eventually I still had to face the music & it is never a good feeling to be reprimanded for something that is not the cause of me.

I hope someone comes up with something real soon. Previously I still had contingency plans, to run certain tests to assess the situation. But now I've run out of that option. There is nothing else left to try. Only my factory can save me from this dire situation. Somebody save me!

By the way, we did mention to our caucasian Director Of Field Operations about this quality control issue. His response was excellent. "Quality control? It is good to have!"

I rest my case...